Return Policy

Return Policy for fyplc

Thank you for shopping at fyplc. This policy outlines our return, exchange and refund rules for our women’s knit sweaters, linen tops and apparel products. By placing an order, you agree to the terms below.

1. Return Eligibility & Timeframe

You may submit a return request within 30 calendar days after you receive your package. Items must meet all requirements to be approved:

• The products are unused, unworn, unwashed and in original condition
• All original tags and packaging are intact
• Not damaged by customer misuse

We cannot accept returns for items marked final sale.

2. Non-Returnable Items

The following situations are not eligible for return or refund:

• Products damaged after delivery due to improper washing, wearing or personal alteration
• Obvious signs of wear, stains or perfume odors
• Return requests submitted beyond the 30-day window

3. Return Process

1. Email our support team at info@fyplc.com with your order number, photos of the item and your return reason to get return authorization.
2. Wait for our reply with approved return instructions. Do not send items back without prior authorization.
3. Ship the goods back using a trackable shipping service. We strongly recommend keeping your return tracking number.
4. We will inspect your returned items once received. Refund processing starts after inspection approval.

4. Shipping Fees for Returns

• If the return is caused by our mistake: wrong item, defective product or item mismatch, we will cover the return shipping cost.
• If you return items for personal reasons (change of mind, size preference, dislike of style), you are responsible for the return shipping fee. Original shipping charges at checkout are non-refundable.

5. Refund Timeline

Once your returned goods pass inspection:

• Refunds will be issued to your original payment method.
• Please allow 5–10 business days for the fund to show in your account, depending on your payment provider’s processing speed.

6. Damaged or Wrong Items

If you receive damaged, defective or incorrect items, please contact us within 7 days of delivery with clear photos. We will arrange replacement or refund for you.

7. Exchanges

We support exchanges for size or style, subject to stock availability. Extra shipping fees may apply. Please email us to check availability before sending returns.